Refund & Return Policy
We have prepared this Refund & Return Policy to describe to you our practices regarding the methods in which you can require a refund, a return or a change of product, if applicable.
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BECAUSE OUR PRODUCTS ARE PRINTED ON YOUR DEMAND AND UNIQUE ONLY FOR YOU, EXCHANGE OR REPLACEMENT IS ACCEPTED ONLY IN CASES OF DAMAGED/DEFECTIVE ITEMS OR BAD QUALITY OF PRINTING. OTHER CASES RELATED TO WRONG SIZE, WRONG COLOR CAUSED BY WRONG CHOOSING FROM CUSTOMER, IN CASE YOU WANT TO ORDER A NEW REPLACE ONE, WE WILL SUPPORT BY OFFERING YOU A DISCOUNT CODE OF 50% (EXCLUDING SHIPPING FEE). WE THANK YOU SO MUCH FOR YOUR UNDERSTANDING AND CO-OPERATION.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We offer returns on any products that you may buy, no matter the quantity.
To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
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RECEIVED A DAMAGED ITEM?
If you have indeed received a damaged item/s, first and foremost, we want to apologize for such inconvenience. Furthermore, we will be more than happy to ship you a brand new product/s, if you may require. Mountain New will cover all costs, in case of a damaged item. If you may not require a brand new product, we will make sure to reimburse you the amount paid for your ordered products.
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REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support-mountain@gmai.com ---
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support-mountain@gmai.com
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SHIPPING (RETURN)
To return your product/s, please contact support-mountain@gmai.com. Once you’ve done so, we will contact you with the appropriate information you need in order to successfully return your item/s to us.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product/s to reach you, may vary.
If you are shipping an item over $100, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s.
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FURTHER INFORMATION
If we haven’t been clear enough in everything we stated above, please do not hesitate to contact us at support-mountain@gmai.com
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Our job is to always be at your disposal and to keep you satisfied.
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Last updated: February 23, 2018